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DIY Mediation. The Conflict Resolution Toolkit for HR


Tool for HR Professionals

Nip low level conflict in the bud by learning key mediation skills

This comprehensive book by Marc Reid guides you through the skills and process of DIY Mediation.  Learn how to act as an impartial facilitator to help others resolve their conflict and find ways to work together effectively.

If every HR professional were to read this book and apply what they learnt I’d be out of a job – and I’d be happy.  Why?  Because workplace conflict would no longer be damaging businesses or harming people.”  This was the motivation for Marc, a professional mediator, in writing this book – to create a practical conflict resolution toolkit for HR.  DIY Mediation gives you the necessary skills and framework to use a mediation style approach to nip low level workplace conflict in the bud.

This book covers:

The Issue.  The critical knowledge needed to understand conflict – what it is, why it matters and how to recognise it.

The Skills.  The four key skills to apply when using DIY Mediation supported by straightforward, practical tools.

The Process.  The AGREE framework, a simplified step by step mediation model you can follow to intervene quickly and effectively.


“A valuable resource which I will keep in my office library to be consulted on a frequent basis” – Martha Desmond, HR Director

“I have worked in the field of human relations for three decades and I wish this book had been written a long time ago!” – Mark Withers, Former Chair, CIPD Thames Valley

“DIY Mediation by Marc Reid delivers a hands on solution to the problem so many HR professionals try to ignore… it is a manual for every HR manager out there who genuinely wants to address conflict whilst it is still low level and capable of being addressed without reliance on formal procedures…” – Graham White, Former NHS Director of HR

Price: RRP £10.99 – Discounted price for HRI shop £9.99 inc postage


More info on Business and Lead Practitioner – Marc Reid

Marc is an experienced workplace mediator, accredited by CEDR and Civil Mediation Council Registered.

He has trained conflict management skills for many years and in addition to writing ‘DIY Mediation. The Conflict Resolution Toolkit for HR’ Marc is the co-author of ‘8 Stages of Workplace Conflict’, ‘The Future of Work’ and ‘Good Work, Good Business’.

Marc runs Mediation4 which helps organisations manage and resolve workplace conflict. He has mediated a wide range of cases and has also established and run mediation services for a top multinational company.

Marc combines his mediation expertise and knowledge with 25 years experience in senior corporate commercial, HR and general management roles.  He also works as Board Director and Lead Mediator with the local community mediation charity. He volunteers for the CIPD as Chair of the Thames Valley Special Interest Group for Independent Consultants.